Steven Singer — CIO, Technology & Operations Executive

Chief Information Officer

The Gold Standard CIO for PE-Backed and Family-Owned Operators.

I've built and run technology and operations across multi-site distribution, food service, logistics, and rentals businesses — leading ERP modernizations on Dynamics 365 F&O, deploying AI from pilot to production, and serving as the CIO/COO bridge that PE sponsors and family owners need when performance, accountability, and scale are all on the table.

My engagements deliver faster M&A integration, stronger board-ready governance, and measurable EBITDA improvement — not as a theory, but as a proven pattern.

Schedule a CIO Strategy Conversation Download CIO & AI One-Pagers

2025 Philadelphia ORBIE Winner US Patent Pending · MenuMatch AI 22+ Years Technology Leadership 12 M&A Integrations · Zero Failed Conversions

What Owners and Boards Get

Faster, Cleaner M&A Integration

A structured 90-day playbook tested across 12 acquisitions. Systems consolidated, data migrated, operations continuity maintained from Day 1.

Board-Ready Governance and Reporting

Owner and investor-facing dashboards, KPI frameworks, and technology governance structures that create clarity at every level.

EBITDA Improvement Through Technology Discipline

$2M+ in annual cost reduction captured through ERP modernization, automation, infrastructure consolidation, and digital channel expansion.

ERP and AI Deployed as Business Tools

Dynamics 365 F&O implemented at scale. AI in production — not in a proof-of-concept — with measurable operational and revenue impact.

Operational Continuity Under Pressure

Zero data loss, zero ransom payments, and zero failed integrations across 3 cybersecurity events and a complete infrastructure rebuild after a natural disaster.

Track Record

Outcomes built across distribution, food service, logistics, and rentals operations.

Julius Silvert Inc. — CIO / COO

2024 – Present · Food Service Distribution

Led 90%+ completion of Dynamics 365 F&O digital transformation at a 110-year-old food distribution company
US Provisional Patent holder for MenuMatch / MenuIQ — AI-powered menu intelligence platform for food distribution
E-commerce platform driving 50% of order entry with a 26% average order value increase
Achieved 99% pick accuracy and near-100% on-time delivery — strongest EBITDA performance in company history
Acquired and now operating Charm City Prime (custom butchery), managing both businesses as a unified operating group
Building technology infrastructure and operational processes to support continued ownership group growth

Charm City Prime — Operating Executive

2025 – Present · Custom Butchery & Provisions

Led acquisition support for the ownership group; now running day-to-day operations
Building operational infrastructure, systems, and vendor relationships to scale the business
Sister company to Julius Silvert Inc. — integrated under unified technology and operations leadership

National Rentals Company — Chief Information Officer

2009 – 2024 · Multi-Location Rentals & Logistics

Served as CIO for a national rentals and logistics company operating 30+ locations with $400M+ annual revenue
Executed 12 M&A integrations with full systems consolidation, zero failed conversions, and 90-day average integration cycle
Led 6 ERP conversions (SAP to Dynamics NAV and D365), supporting national expansion and operational standardization
Built and maintained national IT infrastructure and a 25+ person technology team across 28 locations
Achieved 96% team retention over 15 years — $3M+ in avoided turnover costs — with 8 staff promoted to leadership roles
Preserved $5M+ in capital across 3 cybersecurity incidents through zero-ransom recovery protocols and 24-hour restore capability

SecureX Advisory — Board Advisor, Technology & Cybersecurity

January 2026 – Present

Advising leadership and executive clients on technology strategy and cybersecurity posture
Guiding executive teams navigating AI adoption and modern CIO operating models
Providing strategic guidance on security posture, AI expectations, and technical debt reduction

Who I Work Best With

My engagements are most impactful for operators at a specific inflection point — where technology is no longer just infrastructure but a critical driver of value creation, integration, and growth.

PE-backed platforms in distribution, rentals, and logistics undergoing M&A, integration, or operational standardization
Multi-generation family-owned businesses ready to modernize their ERP, data, and digital infrastructure
Owner-led companies facing a first-time AI implementation and needing governance without hype
Portfolio companies where the board needs a CIO who speaks equity and EBITDA — not just IT
Operators navigating rapid growth who need a CIO/COO blend, not a pure technology figurehead

AI That Works in Operations — Not Just in a Pitch Deck

As CIO at Julius Silvert, I've deployed AI from concept to production — including a US patent-pending menu intelligence platform and automation workflows that touch order entry, inventory, and customer communication daily. My approach to AI is governance-first: every tool earns its place by proving ROI, protecting data, and fitting the organization's actual maturity level.

If you're a PE-backed or family-owned operator evaluating AI, I can help you build a strategy that is responsible, measurable, and ready for board scrutiny — not a science project.

Explore AI Tools & Resources →