Hiring and developing technical talent.
The Context
As tenure at ATC Healthcare concludes, reflection on six years of healthcare IT management provides perspective on growth, mistakes, and the path forward.
The technical complexity of managing enterprise systems at this scale requires both depth and breadth of knowledge. Solutions that work for small organizations fail at enterprise scale.
The greatest lesson is that technology exists to serve people, not the reverse. In healthcare IT, this is not abstract philosophy but daily reality. When systems fail, patient care suffers. This responsibility shapes how IT leaders think about risk, change, and innovation.